
It the late 1980s, and this pilot fish is working as a teller at small suburban bank with a few branches.Automation is catching on, but slowly,& says fish.
&We have terminals to process deposits, withdrawals and money orders — but at the end of the day, the branch manager still takes our totals and enters them into a handwritten ledger.The terminals use a text-based menu for everything, but for some operations that require a manager approval — say, printing a cashier's check — the manager must walk over, hold down an override key and type in a password to let the teller access the check-printing menu.Fish notices that the console beeps now and then during the password process.
But it doesn''t happen every time, and there no pattern he can detect.